Contact & support.
Questions, bug reports, or feedback about the Hypro app? We read every message. Email is the fastest way to reach a human on the team — pick the right channel below.
How to reach us
Use the address that matches your question so we can route it to the right person.
- contact@hypro.one
Support & general
App help, bug reports, feature requests, and anything else about using Hypro.
- contact@hypro.one
Privacy & data
Access, correction, or deletion requests and any questions under our Privacy Policy.
- legal@hypro.one
Legal & compliance
Terms questions, legal notices, and law-enforcement or compliance matters.
Deleting your account & data
To request deletion of your hypro account and associated app data, email contact@hypro.one with the subject “Delete my hypro account”. We’ll confirm by email once your request is processed.
What we can — and can’t — help with
Hypro is a self-custodial interface: you hold your own keys and assets at all times. That’s by design, and it shapes what support is able to do.
We can help with
- Troubleshooting the app and reporting bugs
- Feature requests and product feedback
- Questions about supported markets and order types
- Privacy, data, and legal requests
We can’t do
- Access, freeze, or move funds in your wallet — we never hold them
- Reverse, cancel, or recover an on-chain transaction
- Recover a lost seed phrase, private key, or password
- Provide financial, investment, tax, or trading advice
Staying safe from scams
Please read
Hypro will never message you first, and will never ask for your seed phrase, private key, or wallet password. Because Hypro is non-custodial, no one on the team can access your wallet or move your funds.
We only contact users from @hypro.one email addresses. Treat anyone claiming to be “Hypro support” on social media, chat apps, or by phone as an impersonator, and never share your recovery phrase with anyone.